Privacy Policy

Privacy Policy

Effective Date: May 17, 2025

MyInterpreting.com (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, protect, and disclose your personal information when you access or use our Services.

1. Information Collected

We may collect the following types of information:

  • Personal Identifiable Information (PII): such as name, phone number, and email address;

  • Appointment Details: including service dates, times, languages requested, and interpreter assignments;

  • Protected Health Information (PHI): if voluntarily disclosed by clients for interpreting purposes, subject to HIPAA protections.

2. Use of Information

We use the information collected to:

  • Facilitate the scheduling and delivery of interpreting services;

  • Communicate with users and provide customer support;

  • Maintain records in accordance with applicable laws and industry standards.

3. Data Disclosure

We do not sell or share your personal data to third parties for marketing purposes.
We may disclose your information only:

  • To law enforcement or government agencies when required to do so by applicable law, regulation, subpoena, or court order;

  • To authorized personnel who require the information to perform interpreting services or administrative duties under appropriate confidentiality agreements.

4. HIPAA Compliance

We comply with all applicable requirements of the Health Insurance Portability and Accountability Act (HIPAA). PHI collected or accessed in the provision of services is subject to the following:

  • Access is restricted to authorized personnel;

  • Data is stored and transmitted using secure methods;

  • All staff and interpreters complete HIPAA training and are bound by confidentiality agreements.

5. Security

We implement appropriate technical, physical, and administrative security measures to safeguard personal and health information from unauthorized access, disclosure, or misuse.

6. Data Retention

We retain personal and service data only as long as necessary to fulfill our obligations or comply with legal retention requirements. You may request access to or deletion of your personal information, subject to any legal or contractual retention requirements.

7. Children’s Privacy

Our Services are not directed toward individuals under the age of 13. We do not knowingly collect or maintain personal information from children under 13.

8. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective upon posting the updated policy with the revised effective date. Users are encouraged to review the policy periodically.

9. Contact

For questions regarding this Privacy Policy or to exercise your privacy rights, please contact us at:
Email: privacy@myinterpreting.com